We’re Here to Help: COVID-19 Response
March 23, 2020
As always, we’re here for you and your business.
Our Hunton locations remain open and fully operational. We may look a little different for the time being, but we are ready to support you and your business. We are actively monitoring the situation and following the guidance of the CDC, as well as other government entities, for recommendations. We are committed to doing what is right for our valued clients, partners, associates, and communities. Read e-blast here.
A MESSAGE FROM THE PRESIDENT AND CEO
Hunton Group continues to closely monitor developments of the Coronavirus (COVID-19) with a focus on protecting the health and well-being of our employees while simultaneously continuing to offer the best-in-class service that our partners and customers have come to expect.
EXPEDITED CURBSIDE PICK-UP
Hunton Distribution (parts, supplies, and equipment) remains open and is fully operational; however, we do have new protocols in place during this time. We have taken the direction from Governor Abbott’s order and have adjusted our own operational procedures. Please see below for our new actions to keep you and our own staff safe. 877-486-8661 (877-HUNTON-1)
HUNTON SERVICES COMMUNICATION
We are dedicated to remaining vigilant regarding safety while continuing to serve our community and customers amidst this Coronavirus (COVID-19) pandemic. We are maintaining full operations and usual business hours.
TECHNICIAN SAFETY PRECAUTIONS
Our service coordination team members are available to take your calls and dispatch technicians. We are taking note of all customers with temporary site access restrictions and procedural amendments as well as implementing personal hygiene and social distancing guidelines for all our technicians. Please call 713-643-8336. (added March 24, 2020)
REMOTE SUPPORT FOR YOUR BUILDING
Allow our technology to assist you in times of need. With Hunton SMART Services, we can remotely access your BAS system and provide troubleshooting and possibly repair your issues without having to dispatch a technician. If you have any type of remote access to your BAS system like TeamViewer, Remote Desktop, GoToMyPc (we can set up a one-time GoToMeeting), etc., we can support your BAS needs and provide informed dispatch for your mechanical needs. This will decrease the onsite time needed to troubleshoot any issues and may allow the technician to arrive with all the parts that are needed. We may also be able to walk you through getting your system online faster or assist with other modifications that may help until a technician can get onsite. Our Hunton SMART Services center is staffed during normal business hours, but after-hours support can be fulfilled by our on-call BAS technicians.
HUNTON SERVICES RENTAL
Hunton Rental Solutions is available 24/7 and on call to assist you with any emergency temporary equipment needs.
HUNTON SERVICES, “A GUIDE TO INDOOR AIR QUALITY FOR BUILDINGS”
Maintaining good indoor air quality requires attention to the building’s heating, ventilation and air conditioning (HVAC) system; the design and layout of the space; and pollutant source management. HVAC systems include all the equipment used to ventilate, heat, and cool the building; to move the air around the building (ductwork); and to filter and clean the air.
PROVIDING HEALTHY INDOOR ENVIRONMENTS FROM ASHRAE
Our team of engineers has knowledge and application expertise to provide healthy building environments. ASHRAE’s latest guidelines share how we can help reduce airborne infectious diseases with proper air quality, ventilation, filtration, and air-cleaning products.
We can host remote video calls and screen share one-on-one or with large teams. This is a valuable resource.
Updates on the COVID-19 situation are happening rapidly. Hunton is committed to serving our clients and keeping them up to date with our response to the issue.
Please call us at 713-266-3900.